John Tyler ASAP offices will be closed Monday, February 15, 2021.
Please be assured that we are working diligently to assist clients with questions and concerns. As we continue to monitor the rapidly changing circumstances and developments related to COVID-19 (Coronavirus), we will continually update our website and FAQs.
Q- Is John Tyler ASAP open to the public?
A- Beginning Monday, May 18, 2020, John Tyler ASAP will begin limited office hours. Please visit the homepage for more information.
During this time we ask that you please continue to submit enrollments, interlock information, case management questions etc. online. Nearly all tasks required for successful ASAP completion can be done online at this time.
Q- Am I able to complete enrollment procedures?
A- Online enrollment is currently available on our website. Please click here for more information. If you are unable to complete enrollment online we do have limited office hours. Please visit the homepage for more information.
Q- Am I able to make a payment?
A- Online payments using Mastercard, Discover and VISA will be accepted at: VASAP.virginiainteractive.org (Service fee does apply). You may also mail a money order to our Chester office at 4211 Old Hundred Road Chester, VA 23831. Please be sure to make the money order out to "John Tyler ASAP" and clearly print your name and address. There is also a drop box at each location.
Q- Are ASAP classes being held at this time?
A- ASAP Class Status - All scheduled classes have resumed on-line. All classes will be held on GoToMeeting.com. Please be sure to download the GoToMeeting app prior to the scheduled class date and time. Please note all fees must be paid in full to resume your scheduled class.
Q-Are Intervention Interview classes being held at this time?
A- Intervention Interview classes are available online. Please visit the intervention interview page for more information.
Q- My case has been returned to court as non-compliant/ I am not sure if I have an upcoming court date?
A-Please visit this site or contact your local court for more information: http://www.courts.state.va.us/
Q- I have completed the ASAP program/my restricted license is ending soon. Will DMV be notified?
A- John Tyler ASAP will continue to update DMV electronically regarding ASAP completion; however, please visit the DMV website to review their protocols during this time-
Q- I have an appointment scheduled at DMV, will my information be entered prior to my appointment?
A- With DMV operating by appointment only, it is imperative that you alert your case manager to any upcoming DMV appointments. John Tyler ASAP is unable to guarantee the necessary information is entered if we do not know when your appointment is scheduled.
If you fail to alert your case manager of your appointment and your information has not been updated, we will make every effort possible to ensure all information is processed and entered as soon as possible. However, there is no guarantee that we can accommodate last minute data entry requests which may result in the need to schedule a follow up DMV appointment.
Q- I am trying to install the interlock and I am being told that ASAP needs to send my vehicle information to the interlock company, how do I do this?
A- Please send an email to Information@jtasap.com that includes your full name and phone number, your vendor of choice, and the following vehicle information: make, model, year, vin number, license plate number. If you did not have a chance to bring your green restricted license into the office prior to the office closure, please include a scanned copy/photo of all pages of the green restricted license in your installation request email. Note, if you are a habitual offender your restricted license paperwork may be white. You will receive an email confirmation when your information is sent to the vendor. Click here for a list of approved vendors along with the ignition interlock orientation video. Please view the video prior to installation.
Q- Am I able to schedule interlock installations, calibrations, and removals during this time?
A- Installations and removals are being completed at this time. If you are having difficulty scheduling your required appointment, please call the vendor's customer service number for further assistance
For calibrations, ignition interlock vendors will contact any client who has an interlock calibration appointment scheduled within the next two weeks and extend their calibration appointment out 30 days. This DOES NOT APPLY to interlock installation, removal, or violation reset appointments.
If you have further questions regarding interlock protocols as related to COVID-19 (Coronavirus), please visit their sites:
Q- I completed my final calibration. How can I schedule my removal?
A- After your final calibration is reviewed, your case manager should be in contact with you regarding authorization of removal. Please be advised that interlock is required for a minimum of 6 months violation free, and that the court may order that the device be installed for a longer period (12 months or for the “duration of restricted license privileges).
If you have not been contacted by your case manager please send an email to Information@jtasap.com that includes your full name, interlock vendor, and your case manager’s name if you have this information. You will receive a response regarding your status.
Q- I would like to request early removal of the interlock device, how can I do this?
A- Early removal requests/petitions must be approved by the court. Please contact your court of referral to review their ability to handle this matter prior to contacting John Tyler ASAP.
If you are requesting early removal of your interlock device, you will need a report from your case manager. You can request this information by sending an email to Information@jtasap.com. Please include your full name and the nature of your request.
Q- Are substance abuse treatment providers offering appointments/groups at this time?
A- Please contact the specific provider to discuss current protocols and attendance. For a list of ASAP approved treatment provider and their contact information, please visit the directory at the Commission on VASAP’s website: http://www.vasap.state.va.us/treatmentproviderdirectory.html
Q- I have a specific question/concern that needs to be addressed, and I was not able to find the answer on this page.
A- Please send an email to Information@jtasap.com that includes your full name, and your question/concern. We will do our best to respond within 24 to 48 hours. We appreciate your patience and cooperation during this time, and apologize in advance for any confusion and/or inconvenience.